Rather than host the teams in person, CVG decided to provide the companies with access to a virtual tour of the facilities and spaces that were of concern for the projects at hand. Through a virtual tour, CVG was able to offer 24/7 access to restricted areas of the airport that vendors could visit as often as needed to gather relevant information for their proposals. Rather than usher multiple groups of 10-12 individuals throughout the airport, all teams were provided access to the virtual tour. Not only did this protect employees at CVG and its vendor companies, it eliminated hundreds of working hours spent providing tours to visiting companies, managing subsequent questions and requests for photos, and further documentation of the systems under review.When coronavirus rocked the nation, many aspects of CVG's daily operations were halted--but not all of them. Although passenger travel and related aspects of the flying experience were limited, CVG had several projects that were moving forward on predetermined timeframes. Several projects required input from third-party vendors and companies who were bidding on the projects through CVG's public Requests for Proposals (RFPs). These projects typically involved third-party companies flying to the airport to investigate and explore the project materials or physical spaces in person. Under coronavirus restrictions, this was simply not safe or feasible. Instead, CVG got creative and came back to Advanced Online Insights for an innovative solution to its RFP dilemma.
Ultimately, CVG used Advanced Online Insights technology for three distinct purposes. The first, as mentioned, was the Google Virtual Tour throughout the public areas, including the terminals and concourses. Second, CVG used that existing Google Virtual Tour to provide vendors access to information, visuals, and details regarding its Flight Information Display project. Vendors needed to see all of the screens that display flight information to staff, employees, and travelers. For a third project, CVG called on Advanced Online Insights to create a new virtual tour of the physical space, machinery, and details of the baggage transport system, a massive system that included many underground and limited-access areas.
The impact of these tours was immediate. CVG received double the amount of RFPs typically received while significantly reducing costs and protecting employees' health and safety. CVG eliminated the need to pay for flights and related expenses concerning bidding companies' travel into Cincinnati, and it also nearly eliminated the additional employee hours required for hosting tours and answering questions about the physical space. Under normal operations, employees would often need to supply additional photographs and documentation of the building, its systems, different viewpoints of machinery, and more. With Advanced Online Insights tours, this need was fully eliminated.
In addition to the time and money savings offered to CVG, the airport now has thousands of photos available to use as historical documentation of its systems and physical spaces, which will be of use for years to come.
- Google Virtual Tour: Concourses & Terminals
- Google Virtual Tour: Flight Information Displays
- Interactive Virtual Tour: Baggage System
Business Benefits and Impact
- Time Savings: Advanced Online Insights saved CVG employees of hundreds of hours of work providing in person tours of the facilities.
- Cost Savings: Our services saved CVG tens of thousands of dollars by eliminating the need for vendors to travel to CVG to tour the facilities.
- Historical Documentation: Thousands of 360° photos document the current systems within CVG.
- Unlimited Access: CVG offers visitors, companies, and vendors 24/7 access to its facilities for planning purposes
To learn more about Google Virtual Tours or how our team can support your business, contact one of our friendly sales associates at firstname.lastname@example.org.